Hello, I recently traded in my vehicle and purchased a 2013 Malibu LS1. My pleasant experience began from the second I stepped out of my previous vehicle on the lot. I was Immediately greeted by my Sales Consultant, Matthew Rosa. He asked my reason for visiting the dealership and we began looking at cars shortly there after. Matt was extremely knowledgeable about every car we looked at, and he took his time to explain the features of every car in extreme detail. Not only was he knowledgable, but he was also comfortable giving me various options and alternative ideas, which I found helpful. After I decided on the model of car which best suited me, Matt took me out for a spin in my soon to be new car. Throughout the test drive he went into further detail about the different features of the car, and even pointed out small things like: retractable arm rests, the storage behind the radio, and many other small details featured in the car I would not otherwise would have noticed myself. After returning to the lot, Matt asked if I was happy with the test drive and made sure I was happy with the car before continuing with all the number crunching. While we were going over pricing and payment options, other members of your team were working quickly to get my truck valued. While they worked on the numbers I was offered a beverage and some snacks, which made my experience even more pleasant. Throughout my experience I felt as if not only Matt but the entire staff were motivated to provide a positive experience for me, as a customer, rather than just trying to sell another car off the lot. Matthew even helped me sort out my insurance, transferring it from Texas to Florida. I was then introduced to the financing agent to wrap up the deal on my new car. The Financing agent worked quickly and gave me accurate information and advice regarding the financial matters of the deal. He explained everything very well and made me feel extremely confident about my new purchase. The most surprising part of my whole experience was that the good service did not stop when I was done signing my name across the paperwork. I was congratulated on my new purchase by management and even a few other salesmen. I was showed to my new Malibu and was given even more information about the car and all the customizable settings that are available through the radio. Matt made sure I understood everything about my new car, from the technical settings within the radio all the way down to how to simply lock and unlock the doors. Overall my experience at Carl Black was extremely pleasant and enjoyable. The entirety of the staff I encountered were extremely nice. Matthew's knowledge and enthusiasm made my purchase fun, exciting. I look forward to returning to Carl Black in the future not only for regular maintenance and repairs but for purchases as well. Thank You for taking the time to read about my experience, Benjamin Cisneros Proud New Chevy Malibu Owner Read More >>

I was looking to lease a new vehicle, and decided to take a look at what Carl Black had on their lot. The salesman that helped me was very knowledgeable about the vehicle I was interested in. The whole lease process was very easy and quick. Read More >>

2010 impala warranty staff the most helpful and exceptional. Read More >>

It is always wonderful the way you are treated at Carl Black. All of the employees treat you with respect and care for your needs. They go beyond the expected. I have to mention at least 2 persons for their behavior : obviously Mr. Omar Rodriguez and Mr.Tony Little. But all of the employees get 5 stars. Thanks for your excellency. L.E.Villalon M.D. Read More >>

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Received notice for a recall on my Traverse. Scheduled an appointment on-line Received courtesy call to remind me Met with courteous and professional representative Complete description of service and estimate of time given Prompt completion of recall service Excellent customer service. Read More >>

I received a Memorial Day sale advertisement in the mail from Carl Black so I thought; "I don't need a car, yet If Omar (a principle) is going to spend money advertising, I'll head over and check out the 2013's". I called and was offered a specific appointment time! So perfect for my busy lifestyle. I even received a call to reconfirm! As ALWAYS, when I approached the dealership door, the salesmen were friendly. Lance greeted me and left me in the care of Jeremy. We found a car, Matte & Omar worked the numbers and gave me a loaner car for 2 days to ensure the value of my car remained the same. (Banks were closed on Sunday & Monday). The loaner car was ready when I arrived. My new 2013 Lacrosse was already detailed and ready when I came in to take delivery on Tuesday! I felt valued and every single person I interacted with, from Billy in Wholesale parts to Kamal and listened and seemed genuinely interested in my best interests and time. GREAT, GREAT, experience. Seriously, Carl Black Buick GMC Chevy is the best dealership I've ever dealt with. Read More >>

2010 impala for warranty work. Drake (service advisor) very helpful and knowledgable. Sean (tech) very freindly and good at his job. The best service anywhere!!!!!!!!!!!!!! Read More >>

We purchased a 2013 Chevy Cruze. Our sales rep went above and beyond to help us. Jeremy was wonderful! I can't thank him enough for all of his help! Read More >>

The service is excellent. Customer service employee is always in touch with the client. The waiting area is awesome. Thanks to everybody. Read More >>